How do I track my order?
When your items ship, we'll send you a shipping confirmation email with all your tracking information.
What if I didn't receive a shipping confirmation?
You can find your order status on our website. Just click the login icon in the upper righthand corner of the site, and select Sign In. You can then sign in to your account to view your Order History. Search for your current order and you'll see tracking information there.
How do I change my shipping address?
Once your order is placed, our warehouse goes to work right away to get it to you as quickly as possible. Unfortunately, because of this, there isn’t a delay that allows us time to cancel or change orders once they’re submitted.
You will need to reach out to Canada Post directly. The first step is to wait until your tracking number is active (usually 24 hours from shipping notification).
You can reach out to Canada Post directly for assistance at 1-866-607-6301. Canada Post may charge to make changes to your shipping address. Canada Post also has a support page here: https://www.canadapost.ca/web/en/pages/support/default.page
Can I cancel my order?
Once your order is placed, our warehouse goes to work right away to get it to you as quickly as possible. Unfortunately, because of this, there isn’t a delay that allows us time to cancel or change orders once they’re submitted.
However, we are happy to offer free return shipping. Once the order arrives, just set up a return and get a shipping label (see link below), and we'll take care of it for you.
https://returns.keenfootwear.ca/#/
If you still have questions, you can email us at info.ca@keenfootwear.com
Do you offer free shipping?
Yes, KEEN offers Free CA Post shipping on all orders over $125.00 CAD.
Any order under $125.00 CAD will be subject to a $10.00 CAD shipping fee.
Shipping Cut-off
Orders placed before 9:00 am PST will normally ship the same day, and after 9:00 am PST, they will ship the next business day. Business days are Monday through Friday, except major holidays.
Not valid on KEEN Pro program orders, id.me orders, prior purchases, purchases at retail stores.
Where can I find this shoe locally?
If you are looking to see if a specific style is available at a store near you we recommend utilizing our Store locator: https://ca-keenfootwear.myshopify.com/pages/stores Please note any access we have to what inventory our retail partners are carrying is managed and updated by them. We always recommend calling to confirm before making a trip to ensure the information we are relaying is accurate.
What are the shipping timelines for keenfootwear.com?
Our shipping time-frame is 3-7 business days for Canada Post ground.
Our distribution center is located in Mississauga, ON, so ground shipping ranges from 2-4 business days in Central and Eastern provinces, and 5-7 business days in the Western and outlying areas.
Do you offer international shipping?
Unfortunately, at this time we do not ship outside of Canada. However, we do partner with international dealers that may be able to assist further in finding our product locally. In order to view our global dealer list follow the link below.
What are the keenfootwear.com shipping costs and methods?
KEEN offers free Canada Post ground shipping on orders over $125.00.
Orders under $125.00 Canada Post GROUND - $10.00
What are keenfootwear.com shipping restrictions?
Orders are shipped on business days only. Business days are Monday-Friday, excluding federal holidays.
- We are unable to ship to multiple addresses at this time.
- Currently, we are not able to ship to locations outside of Canada.
- For items purchased with a credit card, you will not be billed until the items have shipped. For items purchased with a debit or bank card, there may be a hold or authorization placed on your card upon order confirmation.
