Returns FAQ

KEEN has a 30 day return policy. KEEN offers free return shipping for all orders , that label is good for only 30 days after the date it is created.

*Please note that during the holiday season, the volume of returns may increase processing time. Christmas Eve, Christmas, and New Year's Day are holidays, and refunds are not processed on these days.

Please set up your return as soon as you’ve had a chance to try on your KEEN shoes. You can start your return at: https://returns.keenfootwear.ca/#/

Items placed with a warranty code or a Pro discount must be in new, unworn condition. Shipping costs are not refunded.

Return processing time
It can take 7-10 business days for our warehouse to process your refund, once we receive your return. We’ll send you a confirmation via email when your return has been refunded to the original payment method.

KEEN Instagram shop, Facebook shop and eBay store return policy

Returns for purchases made through our Instagram, Facebook, or eBay pages are processed directly through those sites/apps. Please initiate your return there, through the same shop you used to purchase your KEEN and KEEN Utility products.

Items that can't be returned

Keenfootwear.com is unable to process returns of items purchased at another online retailer, Instagram shop, Facebook shop, or another retail store. Please contact the seller for return instructions. We are unable to return donated shoes sent during our Together We Can Help program.

Can I exchange for another product?
To ensure the most accurate and fastest processing of your return and replacement order, we do not process direct exchanges. Instead, you can simply return and re-order in two separate transactions. Returns are easy and free! You can generate a pre-paid UPS shipping label through the link below to send your shoes back to us, and then place a new order:

https://returns.keenfootwear.ca/#/


If you have any special discounts on your order, don’t hesitate to send us an email at info.ca@keenfootwear.com  so we can help you with your return and reorder.

If it is within 30 days from the date of purchase, you can still return your order. If you no longer have the original shipping box or bag your package arrived in, it's no problem. You can use another box for the return. Please refrain from using any box, envelope, or bag that contains a hazardous material marking on the outside as this will delay your refund.

Items placed with a warranty code or a Pro discount must be in new, unworn condition. Shipping costs are not refunded.

KEEN items purchased from outside retailers must be brought back to the original retailer for a refund or exchange. However, if you’ve encountered a defect with a KEEN product, regardless of where you purchased it, we encourage you to file a warranty claim through our website: https://www.keenfootwear.ca/pages/warranty

Once your return has been received back at our warehouse, it takes approximately 7-10 business days for the refund to process and be posted back to the original form of payment. Moreover, we will notify you via email once your return has been processed as well as when you should expect to see your refund back.

*Please note that during the holiday season, the volume of returns may increase processing time. Christmas Eve, Christmas, Boxing Day and New Year's Day are holidays, and refunds are not processed on these days.

To ensure the most accurate and fastest processing of your return and replacement order, we do not process direct exchanges. Instead, you can simply return and re-order in two separate transactions.

KEEN offers free return shipping for all orders.

Please set up your return as soon as you’ve had a chance to try on your KEEN shoes. You can start your return at: https://returns.keenfootwear.ca/#/

What if I don't want the charge for two pairs on my card at the same time?

If you don't want the charge for two boots on your card at once, you can wait until you get an email from us saying that your card has been refunded and then you can place your replacement order online as soon as you see the credit appear on your statement. Refunds are issued within 7-10 business days.

https://returns.keenfootwear.ca/#/

My item was a gift, now what?

KEEN does not refund/exchange items purchased through independent retailers. However, if the item was ordered through our online store we may be able to provide a one-time exchange. In situations like these, please contact us at info.ca@keenfootwear.com We'd love to see if we can help.

We're sorry to say that our retail partners aren't able to accept returns for items purchased on our website.

KEEN offers free return shipping for all orders.

Please set up your return as soon as you’ve had a chance to try on your KEEN shoes. You can start your return at: https://returns.keenfootwear.ca/#/