Warranty

Our Commitment

We know you depend on us to create hybrid sandals, sneakers, and boots that keep you and your family comfortable and safe outside and at work. We stand behind all KEEN shoes and boots and guarantee them to be free from manufacturing defects for one year from the confirmed date of purchase. We have a team of KEEN Fitters that are here to help you to find your fit – and with our 30-day online return policy, you get 30 days to try them! Please note items placed with a warranty code or a Pro discount must be in new, unworn condition to be eligible for a return.

What’s covered?

All KEEN footwear purchased in North America: Defects in original, unaltered, and unmodified materials and workmanship for one year from the date of purchase.

Targhee IV: Separation of the sole through our lifetime delamination-free guarantee.

What’s not covered?

• Damage caused by normal wear and tear, improper care, misuse, accident, neglect, or the natural breakdown of materials over time, including improper fit or comfort issues beyond our 30-day return policy.

• Products acquired from unauthorized dealers and aftermarket sources — such as online auction sites, liquidators, consignment shops, private sellers, sales samples, promotional products, and final sale/warehouse sales.

• Laces, lace hardware, and insoles are not covered by our warranty.

How it works

Submit a warranty claim with proof of purchase (receipt, order confirmation, or credit card statement with personal info blacked out) that shows the date of purchase. If your claim is approved, you’ll receive a store credit in the amount of the original purchase price to use on www.keenfootwear.ca or a replacement product (same or comparable) at the discretion of KEEN. This credit expires 6 months from the issue date. (Note: If you purchased directly through a retailer, you may want to reach out to them instead. In many cases, the retailer will be able to assist you.)

It’s easy:

1) Gather all necessary information

•  Product tag number or style name
•  Color(s)
•  Men’s, women’s or kids’?
•  Description/photos of the defect, a full image of the product, and an image of the tag.
•  Date and place of purchase (attach image of receipt)

2) Sign in or create a keenfootwear.com account to access our online claim form

3) Completely fill out our online claim form and submit

4) Respond back to your confirmation email with photos of:

•  Full image of the product
•  Photo of the defect
•  Photo of the product tag
•  Photo of receipt

5) A warranty expert will review your claim and reply in 7-10 business days

Additional Details

•  All cash refunds must be obtained through the original purchaser.
•  All KEEN warranty decisions are final.
•  Approved warranty product is replaced at the discretion of KEEN.
•  KEEN is not responsible for any cost, or damages, incurred due to loss of use of the product.
•  Warranty store credits cannot be combined with sale pricing.

CollabNew Colour

Men's Jasper Zionic Sneaker x Pilgrim Surf + Supply

Name: Men's Jasper Zionic Sneaker x Pilgrim Surf + Supply | Marron/Adobe Rose
Brand: KEEN
SKU: 195208704758
Price: 170.0 CAD
Availability: InStock

$170

Marron/Adobe Rose

Collab:

Size:

7.5

8.5

9.5

10.5

11.5

30-Day Trial

Our Return Policy

Fit Predictor

Calculate your size

Pilgrim Surf + Supply gave our fast & light hybrid hiker sneaker a New York-inspired look with a nod to the Statue of Liberty's color transformation over time.

Contoured Fit

KEEN.PROTECT Toe Bumper

Environmentally Preferred Leather

Eco Anti-Odour

Product Details

Style Number1030695

weight per shoe12.63oz / 358g

Heel Height1.42in / 36mm

Heel-to-Toe Drop0.47in / 12mm

Features

Contoured Fit follows the contours of your foot for a comfortably snug fit
Tongue-to-toe lacing
Removable, resilient foam insole with arch support for long-lasting cushioning
Higher-traction rubber outsole
4mm multi-directional lugs for traction
Stability shank delivers lightweight stability
Environmentally preferred premium leather from LWG-certified tannery for cleaner water
Eco Anti-Odour for natural, pesticide-free odour control

Materials

Leather upper
Breathable mesh lining
Non-marking multi-directional lugs for increased traction

Care

Gently brush leather with a soft bristle brush or hand towel to remove loose dirt and debris. Tough stains may require a leather cleaner.

Free Shipping & Returns

Free standard shipping on every $125+ order. Need to send something back? It’s on us.

30-Day Online Returns

There’s no fit like our iconic KEEN fit. We think you’ll love it. Give it a try (yes, outside!).

Men's Jasper Zionic Sneaker x Pilgrim Surf + Supply

Marron/Adobe Rose

$170

Feel the Waves

Sound and ocean waves carry energy from one spot to another, as do our feet. That was the design inspo for our collab collection with Brooklyn’s Pilgrim Surf + Supply, including this unique colour combo that represents copper wiring used for transmitting sound – before and after being exposed to water and oxidized. It’s also a nod to the Statue of Liberty, which can be seen from the end of their street.

Shop the Collaboration

This Is How We Consciously Create

Learn More

Harvest Materials

We use harvested materials, like webbing made from post-consumer plastic bottles and outsoles made with agricultural waste. Fewer resources, less impact.