Warranty
Our Commitment
We know you depend on us to create hybrid sandals, sneakers, and boots that keep you and your family comfortable and safe outside and at work. We stand behind all KEEN shoes and boots and guarantee them to be free from manufacturing defects for one year from the confirmed date of purchase. We have a team of KEEN Fitters that are here to help you to find your fit – and with our 30-day online return policy, you get 30 days to try them! Please note items placed with a warranty code or a Pro discount must be in new, unworn condition to be eligible for a return.
What’s covered?
All KEEN footwear purchased in North America: Defects in original, unaltered, and unmodified materials and workmanship for one year from the date of purchase.
Targhee IV: Separation of the sole through our lifetime delamination-free guarantee.
What’s not covered?
• Damage caused by normal wear and tear, improper care, misuse, accident, neglect, or the natural breakdown of materials over time, including improper fit or comfort issues beyond our 30-day return policy.
• Products acquired from unauthorized dealers and aftermarket sources — such as online auction sites, liquidators, consignment shops, private sellers, sales samples, promotional products, and final sale/warehouse sales.
• Laces, lace hardware, and insoles are not covered by our warranty.
How it works
Submit a warranty claim with proof of purchase (receipt, order confirmation, or credit card statement with personal info blacked out) that shows the date of purchase. If your claim is approved, you’ll receive a store credit in the amount of the original purchase price to use on www.keenfootwear.ca or a replacement product (same or comparable) at the discretion of KEEN. This credit expires 6 months from the issue date. (Note: If you purchased directly through a retailer, you may want to reach out to them instead. In many cases, the retailer will be able to assist you.)
It’s easy:
1) Gather all necessary information
• Product tag number or style name• Color(s)
• Men’s, women’s or kids’?
• Description/photos of the defect, a full image of the product, and an image of the tag.
• Date and place of purchase (attach image of receipt)
2) Sign in or create a keenfootwear.com account to access our online claim form
3) Completely fill out our online claim form and submit
4) Respond back to your confirmation email with photos of:
• Full image of the product• Photo of the defect
• Photo of the product tag
• Photo of receipt
5) A warranty expert will review your claim and reply in 7-10 business days
Additional Details
• All cash refunds must be obtained through the original purchaser.• All KEEN warranty decisions are final.
• Approved warranty product is replaced at the discretion of KEEN.
• KEEN is not responsible for any cost, or damages, incurred due to loss of use of the product.
• Warranty store credits cannot be combined with sale pricing.
Size Guide
Women's CSA Vista Energy XT (Carbon Toe)
Product Details
- Built around a woman’s biomechanics and foot structure for improved fit and comfort.
- 100% non-metallic construction for easily passing through metal detectors in highly-secured areas
- Non-mutilating upper reduces the chance of marking or scratching surfaces
- KonnectFit heel-capture system for a locked-in feel
- Nylon shank for midfoot support
- PFAS-free, durable water repellent repels water just as well as forever chemicals without harming the planet
- KEEN.ReGEN lightweight, compression-resisting midsole providing up to 50% energy return with every step
- Oil- and slip-resistant non-marking rubber outsole
- Electrical hazard (EH) or Electric Shock Resistant (ESR) footwear helps provide a secondary source of protection in case of accidental outsole contact with live electrical circuits
- Abrasion-resistant synthetic upper
- Removable metatomical insole for comfort and support
- Secure fit lace capture system
- Nylon Hardware
- Mesh liner provides breathability to help keep feet cool in warm environments
- Gently brush with a soft, damp sponge to remove loose dirt. Treat stains right away with a gentle cleaner. Air dry away from heat.
- Left and right asymmetrical, non-metallic carbon toes offer unobtrusive fit and are 15% lighter than steel
- Non-metallic, flexible woven-textile puncture resistant midsole plate provides underfoot protection. Plate itself meets ASTM and/or CSA requirements.
- Meets ASTM F3445-21 and F2413-18 F I/75 C/75 EH standards
- Meets ASTM F1677-96 Mark II non-slip testing standards
- Outsole and midsole meets ASTM D471-06 903# oil and isooctane chemical resistance standards
- Meets CSA Z195-14 Grade 1 standards for protection
Free Shipping & Returns
30-Day Online Returns
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