Warranty
Our Commitment
We know you depend on us to create hybrid sandals, sneakers, and boots that keep you and your family comfortable and safe outside and at work. We stand behind all KEEN shoes and boots and guarantee them to be free from manufacturing defects for one year from the confirmed date of purchase. We have a team of KEEN Fitters that are here to help you to find your fit – and with our 30-day online return policy, you get 30 days to try them! Please note items placed with a warranty code or a Pro discount must be in new, unworn condition to be eligible for a return.
What’s covered?
All KEEN footwear purchased in North America: Defects in original, unaltered, and unmodified materials and workmanship for one year from the date of purchase.
Targhee IV: Separation of the sole through our lifetime delamination-free guarantee.
What’s not covered?
• Damage caused by normal wear and tear, improper care, misuse, accident, neglect, or the natural breakdown of materials over time, including improper fit or comfort issues beyond our 30-day return policy.
• Products acquired from unauthorized dealers and aftermarket sources — such as online auction sites, liquidators, consignment shops, private sellers, sales samples, promotional products, and final sale/warehouse sales.
• Laces, lace hardware, and insoles are not covered by our warranty.
How it works
Submit a warranty claim with proof of purchase (receipt, order confirmation, or credit card statement with personal info blacked out) that shows the date of purchase. If your claim is approved, you’ll receive a store credit in the amount of the original purchase price to use on www.keenfootwear.ca or a replacement product (same or comparable) at the discretion of KEEN. This credit expires 6 months from the issue date. (Note: If you purchased directly through a retailer, you may want to reach out to them instead. In many cases, the retailer will be able to assist you.)
It’s easy:
1) Gather all necessary information
• Product tag number or style name• Color(s)
• Men’s, women’s or kids’?
• Description/photos of the defect, a full image of the product, and an image of the tag.
• Date and place of purchase (attach image of receipt)
2) Sign in or create a keenfootwear.com account to access our online claim form
3) Completely fill out our online claim form and submit
4) Respond back to your confirmation email with photos of:
• Full image of the product• Photo of the defect
• Photo of the product tag
• Photo of receipt
5) A warranty expert will review your claim and reply in 7-10 business days
Additional Details
• All cash refunds must be obtained through the original purchaser.• All KEEN warranty decisions are final.
• Approved warranty product is replaced at the discretion of KEEN.
• KEEN is not responsible for any cost, or damages, incurred due to loss of use of the product.
• Warranty store credits cannot be combined with sale pricing.
Size Guide
How to measure your foot length
- Place a piece of paper against a wall.
- Stand on it with your heel against the wall.
- Mark where your longest toe ends (both feet).
- Measure from the edge of the paper to both marks in centimeters.
- Use the longest foot measurement and match it up to our size chart.
Not sure how to measure your child's foot?
Download GuideBig Kids' Howser Wrap
Product Details
- Machine-washable for easy care
- Eco Anti-Odour for natural odor control
- Lightweight performance mesh upper
- Adjustable hook-and-loop strap for a comfy, secure fit and easy on/off
- Fleece lining for warmth
- PU insole with arch support for long-lasting comfort
- These shoes are machine washable. Select cold water and a gentle cycle, and remove to air dry. Then go get them dirty again!
Free Shipping & Returns
30-Day Online Returns
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